As an innkeeper, I say the same phrases over and over, year after year. Check in is anytime after 3. Check out is at 11. We do take pets in most rooms. Do you have an email address we can use to send a confirmation?
And then there are times when the usual phrase fails to communicate.
Me: And would you like to hold the room with an American Express, MasterCard, or Visa?
Guest: You only take American Express?
Me, more slowly: We take American Express, MasterCard, and Visa.
Guest: Well, I have a MasterCard, but it's from Citibank.
I assured her that would be fine.
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